Privacy Policy
Introduction
This Privacy Policy explains how OptiAI (“we”) collect, use, store, and protect your personal data when you use our website and services. We comply with the General Data Protection Regulation (GDPR) and all applicable laws.
Data Collected
We only collect the data strictly necessary, including:
- Forms (contact, quote request, subscription): first name, last name, company, email address, phone number, message content.
- Subscriptions / billing: billing address, VAT number, payment references (processed securely by our payment provider).
- Browsing data: cookies, IP address, visited pages, preferences (see “Cookies” section).
Purposes of Processing
Your data is processed to:
- Respond to your contact/quote requests and deliver our services.
- Manage subscriptions, billing, and customer support.
- Improve our website and services (anonymized usage statistics).
- Ensure security, prevent fraud, and comply with legal obligations.
Legal Bases (GDPR)
Depending on the case: consent (newsletter, non-essential cookies), contract performance (subscription), legal obligation (accounting), and legitimate interest (security, continuous improvement).
Recipients and Processors
Your data may be shared with our technical providers (hosting, emailing, payment) strictly for the purposes mentioned above. We do not sell your data.
If transfers outside the EU are required, they are covered by GDPR-compliant mechanisms (standard contractual clauses, adequacy decisions, etc.).
Data Retention
- Forms: retained for the time necessary to process the request, then up to 24 months.
- Billing: retained for 10 years (legal obligation).
- Cookies: up to 13 months after consent.
Security
We implement appropriate technical and organizational measures (SSL/TLS encryption, access control, backups) to protect your data against unauthorized access, loss, or alteration.
Your Rights
Under GDPR, you have the rights of access, rectification, erasure, restriction, objection, portability, as well as the right to withdraw your consent at any time.
To exercise your rights, contact us at privacy@optiai.be. You may also lodge a complaint with the competent Data Protection Authority.
Cookies
Our website uses cookies to ensure proper functioning, measure traffic, and enhance the user experience. You can manage your preferences via the dedicated cookie banner. For more details, see the “Cookies” section of this
Privacy Policy.
Contact
For any questions regarding this Privacy Policy or your personal data, you can contact us via the
Contact page or by email at
contact@optiai.be
.
Last update: 12/2025